1. Return Policy
We assure you that every seller listed with us is required to enter into a legal & explicit agreement to sell only new & 100% genuine products only. We diligently approve only those sellers who can be trusted to sell you high quality items at unbeatable prices. We don’t allow sale of duplicates, knock-offs, used items or grey-channel items on Indiagosolar.
1.1 Return Policy:
We require a document from the brand/OEM’s service centre confirming that the delivered item was defective. We will carry out a quality check to validate the complaint before processing any request for refund/replacement. Returns/replacements will be accepted subject to for only those items which are found to be faulty/ defective . the time In case, the product you have received is ‘Damaged’ & ‘Defective’ our Return policy has got you covered.>/p>
1.2 Possible resolution could be Replacement depending on the case.
- Please make sure that the original product tag and packing is intact when you send the product back to us.
- Proof of purchase, such as the original paperwork, will need to accompany the goods being returned.
- Goods that are custom made or indented especially for a client will not be accepted for return.
- Cable cut to specific lengths will not be accepted for return.
- IGS must approve all returns, and will provide a GRN#, before the goods are returned. Any cost associated with the return of the goods will be borne by the client.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer.
- If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 9015447799 email us at email@example.com with your Order ID.
Apart from condition reserved herein above, There are certain scenarios where products shall not be eligible for return or replacement
Return request is made after the specified time frame described as under:
|Sr. no||Value Range (INR)||Returns shall be accepted from the date of receipt of delivery.|
|1||Value upto INR 5,000/-||Within 1 day|
|2||Value from INR 5,001 to INR 30,000/-||Within 3 days|
|3||Value from INR 30,001/- or above||Within 7 days|
- Product is damaged because of use or Product is not in the same condition as you received it
- Any consumable item which has been used or installed
- Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery
1.3 FAQ on Return Policy
A. The Seller has declined my request. What can I do?
In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at firstname.lastname@example.org
You can file a dispute 30 days from the date of delivery. IGS mediates buyer-seller disputes on a case-by-case basis.
IGS Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.
B. What is IGS Buyer Protection?
IGS Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.
Write to us at email@example.com in case you want to raise a dispute. IGS looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from IGS for settling the dispute.
C. Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity subject to if the same items have separate billed amount mentioned in the invoice received.
D. What is the pickup process? Why I have been asked to ship the item?
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions
- you received by email
- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
- Mention the Return ID on the package so that we can acknowledge your return
- Please mention Seller’s address as specified in the email notification sent to you
In case we can’t pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt
Refund/replacement will be initiated as soon as Seller receives the product from you.
E. I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
2 Cancellation of Order
Indiagosolar sources products from several suppliers spread across the country. While our team does its best to ensure that the products are available with the supplier at all times, and that the regular stock updates are done, there could still be a possibility of your order getting cancelled due to one or more of the below mentioned reasons:
- The product is rejected at our fulfillment center due to Bad Quality and the supplier is not able to arrange for a fresh product within the promised shipping timeline as shown on the product information page.
- Correct product could not be delivered.
- Our Logistic partner are unable to deliver the products to the desired delivery location due to Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- Please also note that Free storage upto 5kgs shall be provided for only two working days & after demurrage charges shall be paid by customer.
- The product is Out Of Stock with our supplier
- Products damaged during transit and delivery not accepted
- In case of Cancellation, you need to call at our help line number (+91 9015447799) or email at firstname.lastname@example.org at any point of time before order delivery.
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
2.1 Cancellation Conditions:
- Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
- The refund shall be processed only after the product is shipped back and received by supplier.
- The order returned must accompany all the accessories which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
- Any charges levied as tax is not eligible for refund where order value cost are more than Rs. 5,000/- or above. ( need to be discuss)
Note: Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.
2.2 FAQ on Cancellation Policy
A. Can User Can cancel the order once the delivery has started:
Our suppliers start processing the order as soon as they get intimation from us and hence orders once confirmed cannot be cancelled. Due to tax regulations, product once billed can’t be cancelled.
3. Refund Policy:
Refund of payment is applicable only in the following situation –
In case fresh stock is not available with seller for exchange as per above guidelines, customer will get a refund of the amount in their bank account/credit card within 30 days after returning the goods safely and in original condition to the seller.
3.1 Refund Process:
- Please connect with our customer care via email or call.
- The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
- Ensure to collect the return address from IGS customer care.
- Pack the product properly and label the product with the order number, return address and your address.
- Follow the instructions of customer care carefully for packaging and returning the product using courier services.
- Ensure that the awb / tracking number is shared with IGS customer care.
- Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
- The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]
Caution: Please ensure to pack the product properly & take the photograph before handing it over to courier/ logistic partner.
A refund can be refused if the following conditions are met.
- The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.
- The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
- The above process does not apply to goods manufactured by Blue-ray items.
- The order returned does not accompany all the accessories which were serviced along with the order.
- On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines plus the shipping charges.
- IGS.com is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.
- You can check the status of your refund in Your Account on the order’s summary page.
- We will process the refund after receipt of the product by IGS business partner. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.
- If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.
3.3 FAQ on Refund Policy
A. I’ve still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.
B. When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details from the supplier for the receipt of damaged / defective products Or Damaged products are returned to our warehouse and has been quality checked.
C. I paid the amount upfront while purchasing product from IGS, how do I get the refund?
Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 21-28 working days.
D. I paid cash on delivery, how would I get the refund?
If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. IGS will contact you for your bank account details. It normally takes 20-25 days for your money to get reflected in your bank account.
E. What are the details you require to process NEFT refund?
Once you agree for NEFT refund, you will receive an email from IGS customer support team asking for.
- Bank Name
- Account Number
- Account Holder’s name
- IFSC code
- Location of the Bank
We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
F. Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?
No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.
G. How long will it take to refund?
It takes 30 working days for the money to be credited to your account.